ادارة مشاريع شركة الاتصالات السعودية
Direct and manage all operation functions under my responsibility in accordance with established
corporate& local management policies, procedures and objectives.
 Managed service Projects: Transport Network Project and Fixed Access Network Project.
1. Telecom : Transmission & DATA ( SDH , DWDM , MW , IMPLPLS , Cisco aggregator )
2. OSP (LDN, JUNCTION & Access, FTTX)
3. E&M (DC, Generators, A/C & MSAN)
4. Spare parts
 Managed two district maintenance Centre teams
 Meeting with stakeholder daily + weekly
 Managed third party’s
 Planning the monthly the PMR though STC system WFMS for all MSAN, Transmission &Power, FTTX and VDSL
 Managed PAT/Takeover & follow the Trouble ticket until clear.
 Managing execution of Preventive Maintenance Routines (PMR), Maintenance down Times (MDT)
Oversee the overall performance of direct reports and ensure KPI’s are well communicated and monitored
 Handling of store material & procurement
 Shutdown & Hand over sites
 Provide status reports to internal and external stakeholders throughout the project
 Hire and select manpower
 Implement Training on EHS
 Managed quality targets and budget
 Lead team to delivery services on agreed Service Level Agreements (SLA’s).
Achievementes
 Certificate of Thanks and Appreciation from Technology & Operations SVP of STC for lead team to complete
relocation network in record times
 Certificate of Thanks and Appreciation from District Director of STC

 Customer Service Team leader at Zain- Saudi Arabia.[1 year]
1. Using remedy system
2. handle customer inquiries
3. manage and resolve customer complaints
4. enter new customer information into system
5. update existing customer information
6. process orders, forms and applications
7. identify and escalate priority issues
8. route calls to appropriate resource
9. follow up customer calls where necessary
10. document all call information according to standard operating procedures
11. complete call logs
12. Managing teams

صيانة شبكة الاتصالاتت